The Success Story of Crate and Barrel

TLDR Gordon and Carol Siegel founded Crate and Barrel in the early 1960s, starting with a small houseware store in Chicago that eventually grew into a successful empire by sourcing unique products from Europe and embracing online sales early on.

Timestamped Summary

00:00 Gordon and Carol Siegel founded Crate and Barrel in the early 1960s, starting with a small houseware store in Chicago that eventually grew into a successful empire.
04:33 A young Gordon and Carol Segal decided to open a store selling European housewares in Chicago after being inspired by their travels and family backgrounds in retail and service industries, starting with a small rented space and $10,000 in savings.
08:23 Gordon and Carol Segal opened Crate & Barrel with $10,000, using crating lumber to transform the store and ordering merchandise from catalogs before opening in December 1962.
12:34 Crate & Barrel initially sold about half of its products at cost due to mispricing, which unintentionally added excitement for customers and contributed to the store's popularity.
16:36 Crate & Barrel founders Gordon and Carol Segal decided to visit factories in Europe in 1964 to source unique products for their store, becoming students of retail and expanding their business without outside investors by borrowing money from banks.
20:31 Crate & Barrel founders Gordon and Carol Segal faced high stakes with every store opening, betting the company's future each time, but eventually expanded rapidly to 60 stores by 1995 to achieve necessary scale for buying merchandise.
24:40 Crate & Barrel significantly expanded their business by embracing the internet early on, leading to online sales representing 38% of their total sales, despite initial skepticism.
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