Steve Case's Journey in Building America Online

TLDR Steve Case left his job at Pizza Hut to co-found America Online in the mid-80s, facing challenges in finding investors, forming partnerships with companies like Apple, and dealing with competition from Microsoft. Despite a failed merger with Time Warner, Case's persistence and innovation led to AOL's widespread recognition and success in the mid-90s.

Timestamped Summary

00:00 Wondery Plus subscribers can listen to "How I Built This" early and ad-free.
04:52 A fascination with the early internet led Steve Case to leave his job at Pizza Hut and eventually co-found America Online in the mid-80s.
08:25 Steve Case and his partners struggled to find investors for their new venture, raising $1 million in the first round despite having lost money in their previous business, focusing on creating custom online services for companies like Commodore, RadioShack, IBM, and Apple.
12:09 Steve Case persistently pursued a deal with Apple, eventually leading to a partnership that required renaming their service to America Online after Apple decided to end the agreement.
15:58 Steve Case launched America Online in the mid-1980s, before the internet as we know it existed, offering services like chat rooms and email, and AOL started to take off after Congress passed legislation allowing the internet to become commercialized and PC manufacturers began including modems as standard components.
20:25 AOL partnered with major companies like the New York Times and Time Magazine to offer credible content, and the iconic "You've got mail" voice message was created to make the internet more accessible and humanized, leading to AOL's widespread recognition and success in the mid-90s.
24:09 AOL faced the threat of competition from Microsoft, leading to increased ambition and innovation within the company, ultimately resulting in a failed merger with Time Warner due to execution issues.
27:56 The failed AOL-Time Warner merger was influenced by market conditions, internal company conflicts, and execution issues, emphasizing the importance of people and teamwork in turning ideas into reality.
31:42 Steve Case founded Revolution in 2005 and was a member of the president's council on jobs and competitiveness during the Obama administration, having attended the same high school as Barack Obama in Hawaii.
36:26 Christina Kazakia created Sticklets, silicone connectors for building structures with sticks, initially for kids but faced challenges convincing parents of their value due to the lack of step-by-step instructions, despite being a higher quality toy.
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