Modernizing Government Operations with U.S. Digital Response

TLDR U.S. Digital Response, founded by Jen Pahlka, is bringing modern problem-solving techniques to government, aiding in real-time assistance during crises like the Great Recession and the coronavirus pandemic. With over 4,000 skilled volunteers, initiatives like the United States Digital Service are driving positive transformations by automating data collection processes and improving citizen engagement.

Timestamped Summary

00:00 Government is being asked to operate at a greater speed and scale, prompting the need for modernization and agility, as demonstrated by the work of U.S. Digital Response in providing real-time assistance to government entities.
04:36 Jen Pahlka founded Code for America and U.S. Digital Response to bring modern problem-solving techniques to government, particularly during times of crisis like the Great Recession and the current coronavirus pandemic.
09:01 Government resistance to change is a challenge, but initiatives like the United States Digital Service (USDS) are sparking positive transformations by bringing modern problem-solving techniques to government.
13:18 Experienced individuals initially joining for short-term projects in government often end up staying longer due to the meaningful impact they can have, leading to a passion for public service and contributing to initiatives like the United States Digital Response during times of crisis.
17:47 A group of over 4,000 volunteers with diverse skills are offering their expertise for free to help governments in need, allowing for faster problem-solving during times of crisis.
21:57 Volunteers are providing crucial assistance to governments by automating data collection processes and expediting service delivery during the COVID-19 crisis.
26:24 Volunteers are assisting governments by providing advice and solutions for data collection and analysis to help communities make informed decisions during the COVID-19 crisis.
30:43 Investing in government's capacity and technology, and holding officials accountable for modernizing systems like unemployment, SNAP, and Medicaid is crucial for improving public services and citizen engagement.
35:06 Digitizing government services can improve equity and accessibility, making it easier for all citizens to interact with public institutions.
39:21 Public servants are stepping up to help the American public during unprecedented times, reducing stress and offering assistance through platforms like US Digital Response.
Categories: Business

Modernizing Government Operations with U.S. Digital Response

Rapid Response: Build government back – better, w/Jen Pahlka (Code for America, USDR)
by Masters of Scale

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