00:00 The pressure to keep the crime rate down had unintended consequences, as seen in a story from a police officer about a disturbing incident he witnessed while on duty.

03:38 The pressure to keep crime rates down led to police officers downgrading crimes, such as rape, to avoid adding them to the crime map.

07:20 The pressure to keep crime rates down led to police officers manipulating crime reports and prioritizing numbers over actual crime, resulting in the hiding of crimes like rape and a lack of proper intelligence for law enforcement.

10:39 The pressure for police officers to meet quotas for summonses and arrests led to the targeting of young black men, regardless of their involvement in actual crimes, resulting in innocent people being swept up and ticketed.

14:10 The pressure to aggressively police low-level crimes and meet quotas led to the misuse of broken windows policing as a management tool, rather than treating every crime seriously.

17:45 Pedro, a police officer, becomes disillusioned with the focus on quality of life enforcement and the pressure to meet quotas, leading to a deterioration of his personal life and a disturbing encounter with a commanding officer conducting an illegal search.

21:36 Pedro faces backlash from other police officers after providing a recording of a conversation with his boss to lawyers fighting the city, leading to vandalism of his locker and feeling unsafe, while the focus on quotas shifts from stop and frisk to criminal summonses, resulting in continued harassment of the same people under a different justification.

25:59 The pressure to maintain low crime rates and high police activity doesn't measure the kind of policing that Pedro values, such as de-escalation and equal treatment of individuals, and it doesn't measure how safe people feel in their community, so Pedro and other cops who had similar problems with the system started coming forward with their own recordings to fight the system.

30:08 The NYPD 12, a group of police officers who filed a class action lawsuit against the NYPD for pressuring officers to meet quotas for arrests and summonses, lost their case but are hopeful for change as more people in high positions are starting to support them.