00:00 A woman's dog is kidnapped by the internet, leading to a larger story about the difficulties of communication online.

03:41 A couple considers surrendering their dog to a rescue shelter due to financial difficulties and concerns about the dog's health.

07:16 Jade and Justin surrender their pug to a rescue shelter, but later find out that the dog's eye condition can be managed with eye drops and they want him back, but the shelter refuses and says the dog is going to his forever home.

10:32 Jade and Justin are told by a lawyer that they have no legal basis for recovering their dog and are advised to sue for its return if they disagree, leaving Jade frustrated and seeking help from Alex Goldman to find out what happened.

14:35 Alex Goldman takes on the case and confirms that the dog rescues are legitimate, but encounters resistance from Kathy, the woman who Jade and Justin surrendered their dog to, and the intake coordinator at Curly Tail Pug Rescue, who both emphasize that the rules cannot be broken.

18:26 Kathy shut down communication with Jade and Justin when they mentioned "legal options" because she had previously been involved in a legal case that almost put her organization out of business.

22:01 Kathy kept Schneider away from his family due to the threat of legal action, but there was hope for a resolution as communication was reestablished and Schneider was healthy again, although ultimately it seemed that Schneider would not be going back home to Jade and Justin because pugs have unique medical issues and the rescue organization prioritizes the well-being of the animals over the personal circumstances of the owners surrendering them.

25:40 Jade has come to accept that Schneider is gone and her family has adjusted, but there is still emotional turmoil and disagreement with the rescue organization's prioritization of the dogs over the owners' feelings.

29:52 Jade and her family are happy that Schneider is in a good place, and they have created an imaginary relationship with him that they want to continue.