The art of creating customer value and closing deals

TLDR Businesses use product demonstrators and engaging tactics to create customer value and convince them to buy. Experienced pitchmen effectively close deals by confidently asking customers for money, while luxury brands like Hermes maintain exclusivity and desirability through scarcity and rejection marketing strategies.

Timestamped Summary

00:00 Marketing is about creating customer value and convincing them to buy something they may not realize they need.
04:39 Customers see a product they want, and businesses use product demonstrators like Tommy at the state fair to create value and convince them to buy.
08:26 Heather Keto uses engaging tactics like handing out products for demonstration to capture the attention of potential customers and keep them interested in the pitch.
11:56 PJ McGee, an experienced pitchman, effectively closes deals by confidently asking customers for the money, a move that many new salespeople are hesitant to make.
15:48 Barbara Kahn discusses the importance of creating a customer experience around a product to increase engagement and willingness to pay.
19:38 Luxury brands like Hermes create scarcity around products like the Birkin bag to maintain exclusivity and desirability among customers.
23:23 Companies like Hermes create exclusivity and desirability around products like the Birkin bag by making them hard to buy and using rejection as a marketing strategy to make customers feel worthy and create a bond with the brand.
27:11 The allure of the Birkin bag lies in its exclusivity and the aura created around it by Hermes, despite its underwhelming appearance.
31:40 Creating a brand narrative and loyalty through branding, even at lower price points, is key for a successful marketing strategy.
Categories: Business News

The art of creating customer value and closing deals

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