Successful Negotiation Strategies by Chris Voss
TLDR Negotiation expert Chris Voss demonstrates the importance of preparation, leverage, and setting clear limits in successful negotiations, emphasizing the creation of value for both parties involved. Examples include negotiating a car purchase by starting with a low offer, making small additional requests after reaching an agreement, and shifting from position-based to interest-based bargaining.
Timestamped Summary
00:00
Negotiations are about more than just winning or losing, they can also create value for both parties involved.
04:15
Negotiating for a car purchase involves starting with a low offer and letting the other side negotiate against themselves.
08:12
A former hostage negotiator successfully negotiates a car purchase by remaining firm on his offer despite the salesman's attempts to be empathetic and lower the price multiple times.
12:04
Preparation, understanding leverage, and having a clear limit are key to successful negotiations, as demonstrated by Chris Voss in his car purchase.
15:43
Negotiating successfully involves making small additional requests after reaching a general agreement, known as the "nibble," as demonstrated by Adam Glinski's negotiation with an airline for compensation beyond a $1,000 voucher.
19:27
Negotiating successfully involves expanding the negotiation beyond just price by considering additional benefits that are valuable to both parties.
23:03
Negotiating involves identifying aligned interests to create mutually beneficial outcomes beyond just financial gains.
27:33
Sony and Marvel negotiate a deal where Marvel helps produce Spider-Man movies for Sony in exchange for a small cut, allowing Spider-Man to enter the Marvel Universe.
31:48
Negotiators shift from position-based bargaining to interest-based bargaining, realizing that understanding underlying interests can lead to mutually beneficial outcomes.