Prompt Cast
Delivering Human Dignity at Scale with Promise CEO Phaedra Ellis-Lamkins
TLDR Phaedra Ellis-Lamkins, CEO of Promise, advocates for human dignity in the workplace and tech industry, leveraging technology to address issues like mass incarceration and unpaid bills while emphasizing the importance of diverse hiring and user dignity.
Timestamped Summary
00:00
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05:26
Delivering human dignity to customers can be an engine of scale, as demonstrated by Phaedra Ellis-Lamkins, CEO of Promise, a platform that helps residents settle unpaid bills with flexible payment options.
10:13
Phaedra Ellis-Lamkins was inspired by the indignity of the free lunch line in school to later advocate for human dignity in the workplace, especially within the tech industry, where she saw a disconnect between the promise of technology and the treatment of workers.
14:50
Phaedra Ellis-Lamkins recognized the devaluation of artists' content in the music industry due to changing payment structures in streaming platforms, leading her to advocate for human dignity in the tech industry.
19:25
Phaedra Ellis-Lamkins faced challenges entering the tech industry due to cultural differences and a lack of alignment in core concepts, emphasizing the importance of diverse hiring and maintaining human dignity for both employees and customers in scaling a company.
23:58
Phaedra Ellis-Lamkins aimed to create a technology company that aligned the success of the company with the success of its customers, focusing on delivering human dignity to all, not just those with financial means.
28:36
Phaedra Ellis-Lamkins saw an opportunity to use technology to address the issue of mass incarceration by creating a platform that could help people out of jail while awaiting trial, aiming to deliver access to human dignity at scale.
33:01
Phaedra Ellis-Lamkins leveraged technology to address the issue of mass incarceration by providing flexibility to people in debt, leading to a 93% repayment rate and the expansion of Promise's impact to various municipalities.
37:28
Phaedra Ellis-Lamkins focused on improving user experience by automating processes like extensions, leading to increased repayment rates and decreased customer service calls, all while maintaining a strong emphasis on user dignity.
42:02
Promise CEO Phaedra Ellis-Lamkins discusses how delivering dignity to users through partnerships with governments during crises like the pandemic has been beneficial for both parties.
Categories:
Business
