00:00 John Ronson discovers a Twitter bot impersonating him and confronts the academics behind it.

03:25 John Ronson confronts the academics behind a Twitter bot impersonating him, and after posting a video about it, receives overwhelming support from people who are outraged by the situation.

07:21 Lindsay and Jamie took a picture mocking a sign at the National Cemetery, and when it was posted on Facebook, it quickly went viral and led to Lindsay receiving intense online harassment and threats.

10:50 Lindsay and Jamie were fired and Lindsay faced intense online harassment and threats after a photograph mocking a sign at the National Cemetery went viral, causing her to become obsessed with checking what people were saying about her on the internet and worrying about her future job prospects, until she eventually got a job working with children with autism but kept the photo a secret from her new bosses and constantly worried about being found out.

14:08 Reputation.com helps clients change their Google search results by burying negative information under a pile of neutral or positive information, which they did for Lindsay Stone by creating multiple websites and generating content for her.

17:05 Reputation.com successfully manipulated the Google algorithm to push negative judgments about Lindsay Stone down to page two or three of the search results, creating a smoke screen that made her mistake disappear.

20:37 Phineas Upham paid a company called Metal Rabbit to create fake accolades for him online, highlighting the potential for reputation management companies to manipulate online perceptions.

24:11 The host received a letter from Linda McCartney after making a comment about her husband, Paul McCartney, and his best friend, John Lennon, which made him realize that everyone is human.