Prompt Cast
Challenges of Implementing New Technology in Hospitals
TLDR Despite advancements in modern technology, doctors in hospitals still rely on outdated technologies like pagers for communication, leading to challenges in coordinating patient care. Efforts to introduce encrypted text messaging apps as an alternative faced resistance and ultimately failed, showcasing the complexities of technology adoption in healthcare settings.
Timestamped Summary
00:00
Doctors still use pagers, a seemingly outdated technology, as a primary form of communication in hospitals despite advancements in modern technology.
03:43
Obsolete technologies like pagers are still used in hospitals, causing communication challenges for doctors in different specialties.
07:28
Doctors in hospitals are starting to use encrypted text messaging apps alongside pagers to improve communication and patient care.
10:47
Doctors found success in using a secure photo texting system to communicate with specialists and improve patient care efficiency, despite some resistance from consulting residents.
14:11
Outdated technologies like pagers persist in sophisticated organizations due to the complex social systems and factors like risk, habit, identity, and power influencing technology adoption and change.
17:52
Doctors at Mary and Toff's hospital, particularly the residents, were responsible for responding to messages and photos through a new texting app, which initially aimed to improve communication but ended up potentially making it too easy.
21:35
The new texting app made doctors too available, increasing their workload and potentially changing patient care, leading some to resist and go back to using pagers for more control over their communication.
25:14
The pilot program for the new texting app in hospitals failed, leading to a 50 percent decrease in app usage, highlighting the challenges of implementing new technology in the medical field.
